Help Center

Getting Started

• How do I create an account?
• What is a Freight Forwarding Certification?
• What types of devices do you offer?
• Why should I buy from We Sell Cellular?
• What is a Resale Certificate?
• Can I see your inventory online?

Account Management

• How do I reset my password?
• What should I do if I never received an activation link?
• I forgot my username, what can I do?

Grading

• What condition are the devices that you sell?
• How do your grade your devices?

Stock List

• How can I see your stock list?
• How often is your inventory updated?
• How do I filter the stock list?
• Can I export your stock list?

Auctions

• Are auctions open to all users?
• When does We Sell Cellular host auctions?
• What is 'popcorn' bidding?
• Why was the closing time of a lot extended?
• It looks like I am the winner, but why wasn't I awarded the lot?
• What is a 'reserve?'

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Orders

• How do I place an offer?
• How do I view pricing?
• How do I create an order online?
• Can I see my order online?
• Will you notify me when my order has shipped?
• What does each order status mean?

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Payment & Shipping

• Do you offer payment terms?
• How do I cancel my order?
• Can I track my order?
• How do I pay for my order?
• How does shipping work?
• Do you sell outside of the US?

Returns

• Do you accept returns?

Additional Questions

• How to fill out the Uniform Sales and Use Tax Exemption.
• How to fill out the Streamlined Certificate of Exemption.
• How to fill out a Virginia ST-10.
• How to fill out a Massachusetts ST-4.
• What is a New York Certificate of Authority?
• What is a Mississippi Retail Sales Tax Permit?

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